Since early 2025, I’ve been volunteering with AbilityNet, and it’s been a hugely rewarding experience.

Before you even start helping clients, AbilityNet ensures you’re prepared with a comprehensive training program—covering accessibility, security, and best practices for supporting people who might feel overwhelmed by technology. This is an invaluable foundation.

What I Do

The work is varied. I’ve helped clients:

• Set up apps on mobile phones
• Configure email accounts
• Safely store photos in the cloud
• Install remote software so family members can connect and provide ongoing support
• using AI

It’s practical, hands-on tech—but the real magic isn’t in the apps or the cloud storage. It’s in the relationships.

More Than Tech: Building Trust

Many of the people I work with are technically overwhelmed. For them, technology can feel intimidating, even isolating. My role isn’t just about fixing problems—it’s about reassurance and guidance. Sometimes, it’s clear that what they appreciate most is the company and a reassuring voice.

The feedback has been humbling. Clients often express gratitude, but what really hits home is hearing from their families. They tell me how much they value the support—because they simply can’t provide it themselves due to distance or logistics. Being able to connect families through technology is a real privilege.

Why This Matters Long-Term

Tech enablement isn’t just about convenience—it’s about future-proofing lives. As more services move online, being digitally confident becomes essential.

Healthcare is one example: with the NHS and other providers accelerating digitization, tasks like booking appointments, managing prescriptions, and accessing health records are increasingly digital. But it doesn’t stop there—banking, government services, shopping, and even social interaction are all shifting to online platforms.

For elderly groups, being comfortable with technology isn’t optional—it’s vital for maintaining independence and access to essential services. Helping them embrace modernization now means they’ll be ready for a world where digital-first is the norm. This isn’t just about apps; it’s about connection, security, and quality of life.

Continuous Learning

AbilityNet doesn’t just stop at onboarding. They offer ongoing opportunities to grow through their Tech Volunteers Skills Matrix. It’s a brilliant way to keep learning new areas of tech while making a real difference. For someone like me who loves staying ahead in tech, this is gold.

Looking Ahead

I’ve genuinely enjoyed every moment of volunteering so far—the challenges, the conversations, the smiles when something finally works. And I’m excited to continue this journey, helping more people feel confident and connected in a digital world.